1. GENERAL INFORMATIONThe ownership of this web site zonaentradas.com and whose contact details are:Address: Calle Alvarado, 21 06800 MéridaContact email: ventaszonaentradas@gmail.com
This document (as well as other documents mentioned herein) regulates the conditions that govern the use of this Web Site (zonaentradas.com) and the purchase or acquisition of products and/or services in the same (hereinafter, Conditions).For the purposes of these Conditions it is understood that the activity that ZonaEntradas develops through the Web Site includes:
Sale of tickets for concerts, festivals and shows.In addition to reading these Conditions, before accessing, browsing and / or use this website, the User must have read the Legal Notice and General Conditions of Use, including the cookies policy, and privacy policy and data protection ZonaEntradas. By using this Web Site or to make and / or request the purchase of a product and / or service through it the User agrees to be bound by these Conditions and all of the above, so if you do not agree with all this, you should not use this Web Site.
Likewise, it is informed that these Conditions could be modified. The User is responsible for consulting them every time he/she accesses, navigates and/or uses the Website, since those in force at the time the purchase of products and/or services is requested will be applicable.

For all questions that the User may have in relation to the Conditions, he/she may contact the owner using the contact details provided above or, where appropriate, using the contact form.
2. THE USERThe access, navigation and use of the Website, confers the condition of user (hereinafter referred to, indistinctly, individually as User or jointly as Users), so it is accepted, from the time you start browsing the Website, all the Conditions set forth herein, as well as its subsequent amendments, without prejudice to the application of the corresponding legal regulations of mandatory compliance as appropriate.
The User assumes responsibility for the correct use of the Website. This responsibility shall extend to:
Make use of this Website only to make inquiries and legally valid purchases or acquisitions.Not to make any false or fraudulent purchase. If it could reasonably be considered that such a purchase has been made, it may be cancelled and the relevant authorities will be informed.To provide truthful and lawful contact details, e.g. e-mail address, postal address and/or other details (see Legal Notice and General Conditions of Use).The User declares to be over 18 years of age and to have legal capacity to enter into contracts through this Website.
The Website is directed primarily to Users residing in Spain. ZonaEntradas does not ensure that the Website complies with laws of other countries, either in whole or in part. ZonaEntradas disclaims any liability that may arise from such access, nor does it ensure shipments or provision of services outside Spain.
The User may formalize, at its option, with ZonaEntradas the contract of sale of products and / or services desired in any of the languages in which these Conditions are available on this Web Site.
3. PROCESS OF PURCHASE OR ACQUISITIONUsers can buy on the Website by the means and forms established. They should follow the online purchase and/or acquisition procedure of zonaentradas.com, during which various products and/or services can be selected and added to the cart, basket or final purchase space and, finally, click on: "Finalize".

Likewise, the User will have to fill in and/or check the information requested in each step, although, during the purchase process, before making the payment, the purchase data can be modified.Subsequently, the User will receive an email confirming that ZonaEntradas has received your order or request for purchase and / or provision of service, ie, order confirmation. And, where appropriate, you will be informed, also by e-mail when your purchase is being sent.
Once the purchase procedure has been completed, the User consents to the Website generating an electronic invoice that will be sent to the User by e-mail. Also, the User may, if desired, obtain a copy of your paper invoice, requesting it to ZonaEntradas using the contact spaces on the Website or through the contact details provided above.
The User acknowledges being aware, at the time of purchase, certain special conditions of sale concerning the product and / or service in question and shown next to the presentation or, where appropriate, image of it on your page of the Web Site, indicating, by way of example, but not exhaustive, and on a case by case basis: name, price, components, weight, quantity, color, details of the products, or characteristics, way in which they will be carried out and/or cost of the services; and recognizes that the realization of the purchase order or acquisition materializes the full and complete acceptance of the particular conditions of sale applicable to each case.

Communications, purchase orders and payments involved in transactions made on the Website may be archived and retained in the computerized records of ZonaEntradas in order to constitute a means of proof of transactions, in any case, respecting the reasonable conditions of security and the laws and regulations in force in this regard are applicable, and particularly in compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and the free movement of such data (RGPD) and the Organic Law 3/2018 of 5 December, on the Protection of Personal Data and guarantee of digital rights, and the rights that assist Users in accordance with the privacy policy of this Website.
4. AVAILABILITYAll purchase orders received by ZonaEntradas through the Website are subject to the availability of products and / or that no circumstance or force majeure (clause nine of these Conditions) affect the supply of the same and / or the provision of services. If difficulties arise in the supply of products or products are not in stock, ZonaEntradas agrees to contact the User and refund any amount that may have been paid as an amount. This shall also apply in cases where the provision of a service becomes unfeasible.

5. PRICES AND PAYMENTThe prices displayed on the Website are final, in Euros (?) and include taxes, unless otherwise indicated and applied by legal requirement, especially with regard to VAT.
However, unless otherwise indicated, the prices of the items offered exclude shipping costs, which may be incurred, which will be added to the total amount due at the time of managing the shipping procedure by the User, and where the User will consult the shipping methods and costs available and freely choose the one that suits him/her best.
In no case will the Website add additional costs to the price of a product or service automatically, but only those that the User has selected and chosen voluntarily and freely.
Prices may change at any time, but possible changes will not affect orders or purchases for which the User has already received an order confirmation.
The accepted means of payment will be: Credit or debit card.
ZonaEntradas uses all means to ensure the confidentiality and security of payment data transmitted by the User during transactions through the Website. As such, the Website uses a secure payment system SSL (Secure Socket Layer).
Credit cards will be subject to checks and authorizations by the issuing bank, if such entity does not authorize payment, ZonaEntradas will not be responsible for any delay or non-delivery and can not enter into any contract with the User.
Once ZonaEntradas receives the purchase order from the User through the Website, a pre-authorization will be made in the appropriate card to ensure that there are sufficient funds to complete the transaction. The charge to the card will be made at the time the User is sent the shipping confirmation and/or confirmation of the service being provided in the manner and, where appropriate, place established.
In any case, by clicking "Finish" the User confirms that the payment method used is his own.
6. DELIVERYIn cases where it is necessary to make the physical delivery of the contracted goods, deliveries will be made within the following territory: Spain (Peninsula and Balearic Islands).
Except in those cases where there are unforeseen or extraordinary circumstances or, where appropriate, arising from the customization of products, the purchase order consisting of the products listed in each purchase confirmation will be delivered within the period indicated on the Website according to the shipping method selected by the User and, in any case, within a maximum period of 30 calendar days from the date of order confirmation.
If for any reason, which was attributable, ZonaEntradas could not meet the delivery date, contact the User to inform him of this circumstance and he may choose to proceed with the purchase by setting a new delivery date or cancel the order with a full refund of the price paid. In any case, home deliveries are made on working days.
If it is impossible to deliver the order due to the absence of the User, the order may be returned to the warehouse. However, the carrier will leave a notice explaining where the order is and how to get it delivered again.
If the User will not be at the place of delivery in the agreed time slot, you should contact ZonaEntradas to arrange delivery on another day.
In the event that 30 days after your order is available for delivery, and has not been delivered for reasons not attributable to ZonaEntradas, ZonaEntradas understand that the User wishes to withdraw from the contract and it shall be deemed terminated. As a result of the termination of the contract, all payments received from the User will be refunded, except for the additional costs resulting from the User's own choice of a mode of delivery other than the least expensive mode of ordinary delivery offered by the Website, without undue delay and, in any case, within a maximum period of 14 calendar days from the date on which the contract is considered terminated.
The risks that may arise from the products shall be borne by the User from the time of delivery. The User acquires ownership of the products when ZonaEntradas receives full payment of all amounts due in connection with the purchase or acquisition made, including shipping costs, or at the time of delivery, if this takes place at a later time than the full receipt of the amount paid by ZonaEntradas.
7. TECHNICAL MEANS TO CORRECT ERRORSIt is made known to the User that in case you detect that an error has occurred when entering data necessary to process your purchase request on the Website, you can modify them by contacting ZonaEntradas through the contact spaces provided on the Website, and, where appropriate, through those enabled to contact customer service, and / or using the contact details provided in the first clause (General Information). Likewise, this information could also be corrected by the User through his personal space of connection to the Website.
In any case, the User, before clicking on "Finish", has access to the space, cart, or basket where his purchase requests are recorded and can make modifications.
Similarly, the User is referred to consult the Legal Notice and General Conditions of Use and, specifically, the Privacy Policy to obtain more information on how to exercise their right of rectification as established in Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (RGPD) and in Organic Law 3/2018 of 5 December on the Protection of Personal Data and guarantee of digital rights. 8. RETURNSIn cases where the User acquires products on or through the Website of the owner, he/she is entitled to a number of rights, as listed and described below:
Right of WithdrawalTHE SALE OF TICKETS DOES NOT ADMIT REFUND, NOR CANCELLATION ON THE PART OF THE BUYER.
In order to comply with the withdrawal period, it is sufficient that the communication unequivocally expressing the decision to withdraw is sent before the expiration of the corresponding period.
In case of cancellation or postponement of the event by the Promoter, ZonaEntradas will contact the buyer to inform about it, and the buyer may choose to return the amount of the ticket (with the exception of management fees which in no case will be returned) or keep it for the date to which the event has been postponed without cost or additional charge.
ZonaEntradas will reimburse the User using the same payment method used to make the initial purchase transaction. This reimbursement will not generate any additional cost to the User except the management fees paid when making the purchase. However, ZonaEntradas may withhold such reimbursement until it has received the products or items of purchase, or until the User provides proof of the return of the same, depending on which condition is met first.
The User acknowledges knowing that he/she shall bear the direct cost of returning (transport, delivery) the goods, should any be incurred. In addition, he/she shall be liable for any diminished value of the products resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods.
In the same sense governs the provision of a service that the User could hire on this Web Site, as this same Act provides that the right of withdrawal will not attend the Users when the provision of the service has been fully executed, or when it has begun, with the express consent of the consumer and user and with the recognition on his part that he is aware that, once the contract has been fully executed by ZonaEntradas, he will have lost his right of withdrawal.
In any case, no refund will be made if the product has been used beyond the mere opening of the same, products that are not in the same condition in which they were delivered or have suffered any damage after delivery.
9. DISCLAIMER OF LIABILITYUnless otherwise provided by law, ZonaEntradas will not accept any liability for the following losses, regardless of their origin:

any losses that were not attributable to any breach by you;business losses (including loss of profits, revenues, contracts, anticipated savings, data, loss of goodwill or unnecessary expenses incurred); or ofany other indirect loss that was not reasonably foreseeable by both parties at the time the contract of sale of the products was concluded between the two parties.Likewise, ZonaEntradas also limits its liability in the following cases: ZonaEntradas applies all measures concerning to provide a faithful visualization of the product on the Web Site, however is not responsible for the slightest differences or inaccuracies that may exist due to lack of screen resolution, or problems of the browser used or others of this nature.

ZonaEntradas will act with the utmost diligence in order to make available to the company responsible for the transport of the product object of the purchase order. However, it is not responsible for damages arising from a malfunction of transport, especially for reasons such as strikes, roadblocks, and in general any other typical of the sector, resulting in delays, losses or thefts of the product.Technical failures that for fortuitous or other causes, prevent a normal operation of the service through the Internet. Lack of availability of the Web Site for maintenance or other reasons, which prevents the availability of the service. ZonaEntradas puts all the means at its disposal for the purpose of carrying out the process of purchase, payment and shipping / delivery of products, however disclaims liability for causes not attributable to him, fortuitous event or force majeure.ZonaEntradas will not be responsible for the misuse and / or wear of the products that have been used by the User. At the same time, ZonaEntradas will not be responsible for an erroneous return made by the User. It is the responsibility of the User to return the correct product.

In general, ZonaEntradas will not be responsible for any failure or delay in the fulfillment of any of the obligations assumed, when the same is due to events beyond its reasonable control, i.e., due to force majeure, and this may include, but not limited to:

Strikes, lockouts or other industrial action.Civil commotion, riot, invasion, terrorist threat or attack, war (declared or not) or threat or preparation for war.Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster.Inability to use trains, ships, airplanes, motor transport or other means of transportation, public or private.Impossibility of using public or private telecommunications systems.Acts, decrees, legislation, regulations or restrictions of any government or public authority. In this way, the obligations will be suspended during the period in which the cause of force majeure continues, and ZonaEntradas will have an extension in the term to fulfill them for a period of time equal to the duration of the cause of force majeure. ZonaEntradas will use all reasonable means to find a solution that will allow it to fulfill its obligations despite the cause of force majeure.
10. WRITTEN COMMUNICATIONS AND NOTIFICATIONSBy using this Website, the User agrees that most communications with ZonaEntradas be electronic (email or notices posted on the Website).
For contractual purposes, the User consents to use this electronic means of communication and acknowledges that all contracts, notices, information and other communications that ZonaEntradas sends electronically comply with legal requirements to be in writing. This condition shall not affect the rights recognized by law to the User.
The User may send notifications and/or communicate with ZonaEntradas through the contact details provided in these Conditions and, where appropriate, through the contact areas of the Website.
Likewise, unless otherwise stipulated, ZonaEntradas may contact and/or notify the User by e-mail or at the postal address provided.
11. WAIVERNo waiver by ZonaEntradas of a specific legal right or action or the lack of requirement by ZonaEntradas of strict compliance by the User of any of its obligations shall constitute a waiver of other rights or actions arising from a contract or the Conditions, nor shall it exonerate the User from the fulfillment of its obligations.
No waiver of ZonaEntradas to any of these Conditions or rights or actions arising from a contract shall be effective unless it is expressly stated that it is a waiver and is formalized and communicated to the User in writing.

12. VOIDIf any of these Conditions were declared null and void by a final decision issued by a competent authority, the remaining clauses shall remain in force, without being affected by such declaration of nullity.
13. ENTIRE AGREEMENTThese Conditions and any document to which express reference is made in these constitute the entire agreement between the User and ZonaEntradas in relation to the object of sale and replace any other pact, agreement or previous promise agreed verbally or in writing by the same parties.
The User and ZonaEntradas acknowledge having consented to the conclusion of a contract without having relied on any statement or promise made by the other party, except as expressly mentioned in these Conditions.
14. DATA PROTECTIONThe information or personal data that the User provides to ZonaEntradas in the course of a transaction on the Website, will be treated in accordance with the provisions of the Privacy Policy or data protection (contained, where appropriate, in the Legal Notice and General Conditions of Use). By accessing, browsing and/or using the Website, the User consents to the processing of such information and data and declares that all information or data provided are truthful.
15. APPLICABLE LAW AND JURISDICTIONThe access, navigation and/or use of this Web Site and the contracts for the purchase of products through the same shall be governed by Spanish law.
Any dispute, problem or disagreement that arises or is related to access, navigation and / or use of the Web Site, or the interpretation and enforcement of these Conditions, or sales contracts between ZonaEntradas and the User, shall be subject to the non-exclusive jurisdiction of the Spanish courts and tribunals.
16. COMPLAINTS AND CLAIMSThe User can send to ZonaEntradas his complaints, claims or any other comment he may wish to make through the contact details provided at the beginning of these Conditions (General Information).
In addition, ZonaEntradas has official complaint forms available to consumers and users, and that they can request to ZonaEntradas at any time, using the contact details provided at the beginning of these Conditions (General Information).
Also, if a dispute arises from the conclusion of this purchase contract between ZonaEntradas and the User, the User as a consumer may request an out-of-court settlement of disputes, in accordance with Regulation (EU) 524/2013 of the European Parliament and of the Council of 21 May 2013 on the settlement of consumer disputes online and amending Regulation (EC) 2006/2004 and Directive 2009/22/EC. You can access this method through the following website: https://ec.europa.eu/consumers/odr/.